Terms and Conditions
Introduction
Welcome to West Ham Skip Hire. These Terms and Conditions govern your use of our skip hire services. By booking a skip with us, you agree to comply with and be bound by these terms. Please read them carefully before making a reservation.
Booking Process
Reservation Requirements
To reserve a skip, you must provide accurate and complete information during the booking process. This includes your name, address, contact details, and the required skip size. Ensuring the information is correct helps us deliver our services efficiently.
Payment Terms
We accept various payment methods, including credit cards, debit cards, and bank transfers. Payment is required at the time of booking to secure your reservation. All prices are inclusive of VAT unless otherwise stated.
Hire Period
Start and End Dates
The hire period begins on the date the skip is delivered to your location and ends on the date it is collected. It is essential to adhere to the agreed hire period to avoid additional charges.
Early Returns and Extensions
If you need to return the skip before the scheduled end date, please inform us as soon as possible. Early returns may be subject to inspection and additional fees if the skip is returned in a damaged condition. Extensions to the hire period can be arranged based on availability and may incur extra costs.
Usage Guidelines
Acceptable Use
Our skips are intended for the disposal of household waste and construction debris. You must not use the skip for any illegal activities or to dispose of prohibited items. Ensure that the waste you place in the skip complies with local regulations and environmental standards.
Prohibited Materials
The following items are strictly prohibited from being disposed of in our skips:
- Chemicals such as paints, solvents, and pesticides
- E-waste including televisions, computers, and batteries
- Medical waste like syringes and pharmaceuticals
- Hazardous materials including asbestos and radioactive substances
Disposing of these items may result in penalties and additional charges.
Delivery and Collection
Scheduling
We strive to deliver and collect skips promptly as per the agreed schedule. However, unforeseen circumstances such as traffic delays or extreme weather conditions may cause delays. We will notify you promptly if any changes to the schedule occur.
Access Requirements
Ensure that there is clear access for our delivery and collection teams to place the skip in a safe and convenient location. This includes having a clear path to the placement area and adhering to any local housing regulations or permit requirements.
Liability and Insurance
Damage to Property
While we take utmost care during the delivery and collection of skips, we are not responsible for any pre-existing damages to your property. It is recommended to inspect your area for any fragile items or potential hazards before the skip arrives.
Personal Injury
West Ham Skip Hire is not liable for any personal injuries that occur as a result of improper use of the skip. Users are responsible for ensuring that the skip is used safely and in compliance with all relevant guidelines.
Cancellations and Refunds
Cancellation Policy
Cancellations made at least 24 hours before the scheduled delivery will receive a full refund. Cancellations made within 24 hours may incur a cancellation fee equivalent to 50% of the booking cost.
Refund Eligibility
Refunds are only applicable if the skip is not delivered due to our fault. In cases where a skip is delivered and then cancelled, refunds will be processed after inspecting the returned skip for damages or misuse.
Privacy Policy
We are committed to protecting your privacy. All personal information provided during the booking process is stored securely and used solely for the purpose of delivering our services. We do not share your data with third parties without your explicit consent, except where required by law.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in this region.
Amendments to Terms
West Ham Skip Hire reserves the right to amend these Terms and Conditions at any time. Any changes will be updated on our website, and continued use of our services constitutes acceptance of the revised terms. It is your responsibility to review these terms regularly to stay informed of any updates.